Refund Policy
Refund Policy
Last Updated: [05th January, 2025]
Thank you for shopping at BuyTheseNow. We strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
- Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us immediately upon receipt with clear photos or videos of the damage or defect.
- Product Not as Described: If the product you receive does not substantially match the description or promised benefits advertised on our Website, you are eligible for a refund.
- Missing Items: If your order arrives and is missing items that were supposed to be included, please notify us immediately.
Non-Refundable Items
Certain items are non-refundable, including:
- Items marked as "Final Sale" or "Non-Returnable": These items are clearly marked as such at the time of purchase.
- Items damaged due to misuse or improper care by the customer: We are not responsible for damage caused by accidents, improper handling, or failure to follow product instructions.
Refund Process
To request a refund, please follow these steps:
- Contact Us: Send us a message through our Contact Us Page within 15 days of receiving your order, explaining the reason for your refund request and providing supporting evidence (e.g., photos, videos).
- Review: We will review your request and may ask for additional information or clarification.
- Approval: If your refund request is approved, we will notify you and initiate the refund process.
- Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal).
- Refund Processing Time: Please allow 5 to 7 business days for the refund to be processed and reflected in your account. Processing times may vary depending on your bank or payment provider.
Return Shipping
As long as you send us the photo or video evidence of damages, we may not need you to return the product back to us. If a return is required, we will provide you with instructions on how to return the item. In most cases, we can issue you a refund or send you a product replacement.
We will cover the return shipping costs if the return is due to a damaged, defective, or incorrect item sent by us. However, if the return is for other reasons, such as buyer's remorse, the customer will be responsible for return shipping costs. We will clearly communicate this to you if a return is necessary.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account. Then contact your credit card company as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at support@buythesenow.com and we will look into the matter.
Changes to this Refund Policy
We reserve the right to modify this Refund Policy at any time. We will post any changes on this page, and the revised policy will be effective immediately upon posting.
Contact Us
If you have any questions about our Refund Policy, please contact us at: support@buythesenow.com
By making a purchase on our website, you agree to this Refund Policy.